Mitigating Threats To Your Email Security and Privacy
by Erik Kangas, President, Lux Scientiae
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I. Introduction:
Email security issues and technologies are extremely complicated;
however, here we intend to make the salient issues and solutions clearly
understandable to all readers.
You may already know that email is not a perfectly secure
communication medium; however, it might surprise you to learn just how
inherently insecure email can be. Messages thought deleted can still exist
in backup folders on remote servers years after being sent. Hackers can
read and modify messages in transit, use your usernames and passwords to
login to your online services, and steal your identity and critical
information!
As the amount of crucial business conducted via email increases, so
does the amount of Spam, viruses, hacking, fraud, and other malicious
activity. Unless precautions are taken, email can leave you and your
business open to escalating security and privacy risks. What are these
risks?
II. Email Threats:
Eavesdropping: In the usual way that people send, read or
download Internet email, all message content (including usernames and
passwords) is transmitted between their personal computer and email
servers in easily accessible "plain text". This means that anyone who can
intercept this flow of information can read your email and obtain your
usernames and passwords; this is referred to as eavesdropping.
It is surprisingly easy to eavesdrop. Often the culprits are others in
your organization, individuals at your Internet Service Provider (ISP), or
even other clients of your ISP. Simple eavesdropping attacks, like tapped
phone lines, lay all of your critical communications wide open to
attackers. Worse, these attackers can access your accounts, send email
messages appearing to come from you, and steal your identity, all by
simply obtaining your usernames and passwords and other confidential
information in this way.
Privacy: Did you know that your physical location can often be
determined fairly accurately just by examining the email messages you
send? Recent legislation allows your ISP to read your email without your
permission, and data backups made by email providers and ISPs may be kept
indefinitely without your knowledge. With such potential for malicious
activity, taking measures to maintain your privacy is more important than
ever.
Privacy afforded to your communications, to the data you entrust to
your service providers, and even to your physical location is as critical
as protecting your communications from eavesdropping, as a lack of privacy
is equivalent to allowing people to "eavesdrop" on you and/or to discover
your actual address.
Spam and Unwanted Email: While Spam is technically not a
privacy or security issue, the sheer quantity of Spam today (reports
currently indicate that around 70% of all email is Spam) decreases
productivity and dramatically increases the cost of email use. Spam
filtering also poses the potential loss of legitimate email while attempts
are made to weed out unwanted messages.
Viruses and Worms: These malignant entities, though almost as
prevalent as Spam, are infinitely worse. viruses and worms can take over
your computer, send your private information to attackers, destroy your
hard drive, bring your computer to a stand still, or disrupt productivity
in general. They are a threat to your privacy and make you suspicious of
legitimate email.
Email Bombs and Other Attacks: "Email bombs" occur when you
receive an immense number of email messages in a very short time.
Dictionary attacks are generated by spammers trying to discover valid
email addresses at your organization by sending email to thousands of
different addresses. Floods like these can bring your email service to its
knees, fill up all your email storage space, and result in the loss of
legitimate messages and business.
All of these threats are significant individually; together they pose
a serious, on-going, and escalating problem. How can you take advantage of
email technology while mitigating your risk from these and other negative
factors? And, how can you keep the costs to your organization
reasonable?
III. Mitigating Email Threats
Several technologies and mechanisms can be used to significantly
reduce the potential of all of the threats described above. These include:
Encrypted Communications: Information sent between your
computer and email service providers can be encrypted so eavesdroppers can
not access any of your data. Encryption is commonly accomplished using
"Secure Socket Layer" (SSL) protocols that are supported by web browsers
and email programs. You need to ensure that your provider supports them
and that your users enable them.
Privacy Policies: Make sure that your ISP and email provider
have strict privacy policies stating that your data will never be accessed
without your explicit consent. Barring legal injunctions, you can become
more secure in the integrity and confidentiality of your data.
Anonymization: If you are concerned about people discovering
the physical location from which you send email, find a provider that
allows outgoing email to be stripped of location-identifying information.
This is sometimes known as outgoing email anonymization.
Spam and Virus Firewalls: Use services that stop Spam, viruses,
and other unwanted content before they reach your infrastructure and
users. These services should actively protect you against email bombs and
other attacks, greatly reduce the impact of Spam and viruses, and insulate
your infrastructure from the malignant Internet. It is especially
important that your Spam and virus filtering provider has teams working
24/7 to monitor Internet threats. They must detect these new threats
quickly and install stopgap rules and filters to block them well before
mainstream anti-virus companies release official filters. Where viruses
are concerned, the sooner you are protected, the better!
Note employing commodity virus and Spam filtering tools and software
may not be sufficient as anti-virus companies might not release new rules
for stopping the latest viruses for hours or days after they appear on the
Internet, and such tools by themselves may not provide adequate protection
against email attacks.
These and other technologies, such as public key encryption, will go a
long way to ensuring that your organization's information security
practices are protected from for the dangers of today's Internet.
IV. Conclusions
The cost of ignoring email threats can be catastrophic: loss of email
and confidentiality, identity theft, lack of privacy, even the loss of the
use of your computers.
The cost of mitigating all of the factors yourself "in-house" is also
egregious as the requirements in computer hardware, knowledge, continual
training, monitoring and support, etc., quickly amount to large sums of
money and exclusively dedicated man power.
The most cost-effective and robust solution is to outsource your email
infrastructure to an organization, like LuxSci, that specializes in
premium email security. They can ensure your privacy, provide
enterprise-level Spam, virus, and email content filtering with 24/7
threat-monitoring and email attack protection. Finally they should provide
responsive, personal technical support to address issues your organization
will face as it grows and as the Internet evolves.
Breaches of email security and privacy are hard to detect. You cannot
tell if someone is reading your email or subtly modifying messages until
it is too late. You cannot quantify the cost of email and information
security problems until after they impact you - imagine all of the things
people write and receive in email... and think carefully about how you
need to address these critical issues for your organization!
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Listen to Our Clients: "IMAP is the best kept secret in Email. It is the quickest and most efficient way to manage your Email; you decide what messages will be retrieved to your machine, whereas with POP you will be forced to wait through lengthy mail downloads to get to the messages you know are important. The IMAP methodology is helpful for power users who might desire multiple mailboxes (for example, some messages they might want kept on their home machine, whereas others belong on their work machine). LuxSci goes the extra mile in delivering a secure line of communication with their servers. If people knew that their interaction with most other mail service providers was exposing their mailbox password to anybody who happens to be eavesdropping on their network connection, I suspect many would be thinking twice about using anything but IMAP and SSL. And LuxSci is presently one of a very few mail hosting companies who offer just that plus the option of a functionally robust browser interface." Steve Boriotti of SecurityAppraisers
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